Shipping policy

Last updated: 2026-11-05

Sniff & Shift LLC

This Shipping Policy ("Policy") governs the shipment and delivery of all products purchased from Sniff & Shift LLC ("Sniff & Shift," "we," "us," or "our") on pettreats.net (“Pet Treats”). By placing an order with Sniff & Shift, you ("Customer," "Buyer," or "you") agree to the terms outlined in this Policy. Sniff & Shift reserves the right to modify, amend, or update this Policy at any time without prior notice, and any such changes shall be effective upon posting on our website.

1. Where We Ship

We ship within the United States only. Orders with an address outside the United States are canceled and refunded in full.

2. Free Standard Shipping on Orders of $50 or More of Sniff and Shift Products

Every order of $50.00 or more of Sniff and Shift products ships free with our Standard method. Standard orders leave our Malvern, Pennsylvania kitchen within 1 to 3 business days, excluding weekends and holidays, and arrive 3 to 7 business days later by UPS or USPS, whichever we choose for your address. Partner items sold through Shopify Collective do not count toward the $50.

3. Shipping on Orders Under $50

When the Sniff and Shift products in an order total less than $50.00, Standard shipping for those products is a flat $5.00 per order. The price shown at checkout is the price you pay. Orders placed below $50 are also packed within 1 to 3 business days and travel by UPS or USPS, whichever we choose for your address.

4. No Local Delivery

No local delivery on pettreats.net. pettreats.net does not offer local delivery or local pickup. Every order ships by carrier under Section 2, Section 3, or Section 5, including orders to addresses near Malvern, Pennsylvania.

5. Partner Products and Separate Packages (Shopify Collective)

Partner products are fulfilled and shipped by their suppliers. Partner products on pettreats.net are fulfilled and shipped by the supplier named on the product page through Shopify Collective. They are not made or shipped by Sniff and Shift. The supplier’s Shopify Collective shipping rates shown at checkout apply to those items.

Every partner product page names the supplier and, under Shipping, returns and warranty, shows what that supplier publishes about its handling time and shipping area. Sniff & Shift LLC is the seller of record on pettreats.net and collects payment and any applicable sales tax; the supplier packs and ships the item.

Mixed orders ship as separate packages. An order that contains both Sniff and Shift items and partner items ships as separate packages from separate locations: Sniff and Shift items from Malvern, Pennsylvania, and each partner item from its supplier. The packages may arrive on different days. Items from different suppliers also ship separately.

How partner shipping works:

  • Partner items ship separately from the supplier, in their own package with their own tracking number. An order that contains Sniff and Shift treats and partner items arrives as two or more packages.
  • Shipping for partner items is calculated at checkout at the supplier’s Shopify Collective rate and is charged in addition to any Sniff & Shift shipping. Partner items do not count toward, and are not covered by, our free shipping on Sniff and Shift orders of $50 or more.
  • Processing times shown on a product page are the supplier’s typical times and are not guaranteed. Frozen and perishable partner items ship on the supplier’s scheduled days only and cannot be held or rerouted once shipped.
  • Partner items ship within the United States only. Some suppliers ship only to the lower 48 states or cannot send certain items to certain states; the product page says so, and checkout will not offer a rate where a supplier does not ship.
  • Partner orders are sent to the supplier for fulfillment as soon as you place them. A partner item can be canceled only if the supplier has not yet shipped it; contact us promptly and we will ask. Once shipped, the item is covered by the return terms in our Refund and Return Policy.
  • If a partner item arrives damaged, defective or wrong, contact us within 7 days of delivery, or within the shorter time shown on the product page for that supplier, with your order number and photographs and we will resolve it with the supplier at no cost to you.
  • If tracking shows a partner package as delivered and you do not have it, or it has stopped moving, check the tracking and with your household first, then contact us with your order number. We will follow up with the carrier and the supplier and tell you the outcome.

6. Additional Shipping Fees

We may contact you before shipping if an order needs special handling, oversized packaging or carries a carrier surcharge we did not expect. You can approve the fee or cancel for a full refund.

7. Order Cancellations & Modifications

  • Orders cannot be modified once they have been processed for shipping.
  • If you wish to cancel an order, you must notify us within 24 hours of placing your order. Cancellation requests after this timeframe may not be accommodated. Orders that have already been processed cannot be modified.
  • If an order has already been shipped, it cannot be canceled, and the Buyer must follow our Return and Refund Policy described in Section 9.

8. Lost, Stolen, or Delayed Shipments

  • Once an order has been shipped and tracking information has been provided, Sniff & Shift LLC is not responsible for delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances beyond our control.
  • If your package is marked as "delivered" but has not been received, you must contact the shipping carrier directly to file a claim.
  • Sniff & Shift LLC is not liable for lost or stolen packages once delivery has been confirmed by the carrier.

9. Returns, Refunds & Buyer Responsibility for Return Shipping Costs

  • Buyers may return eligible items in accordance with our Return and Refund Policy, which governs return eligibility, non-returnable products, and refund processing.
  • Refunds for returned items will be processed less any incurred shipping charges, including any additional fees associated with the original shipment if applicable.
  • Unless our Return and Refund Policy or applicable law provides otherwise (for example, where a return results from our error), the Buyer is responsible for return shipping costs. We recommend using a trackable shipping service for returns, as we are not responsible for lost or undelivered return packages.

For partner products, the supplier issues the return label and there is no label fee, as described in the Return and Refund Policy. No restocking fee is charged on any return on pettreats.net. Food and treats are final sale except for damage or a wrong item.

10. International Shipping

At this time, Sniff & Shift LLC does not offer international shipping. Orders placed with international shipping addresses will be canceled and refunded in full.

11. Contact Information

For any questions, concerns, or disputes regarding this Shipping Policy, you may contact us at:

Sniff & Shift LLC

PO Box 126 Devault PA 19432

Email: support@sniffandshift.com

Phone: (267) 883-4431

By placing an order with Sniff & Shift LLC, you acknowledge and agree to the terms of this Shipping Policy. If you do not agree to these terms, please refrain from purchasing products from our website.